Legal
Refund Policy
Last updated · 12 August 2026
Credits are a prepaid balance. This policy sets out exactly when a purchase is refundable and how long a refund takes.
01
Unused credits
Unused credits can be refunded in full within 14 days of payment being received. Partially used purchases are refunded pro rata for the unused balance, calculated at €0.10 per credit less any promo discount applied.
02
Failed or defective renders
If a colorway fails to generate, or the output is materially defective, the credits spent are returned to your balance automatically. Report the job reference within 30 days and our team re-runs it at no cost.
03
Orders awaiting payment
An order that is still awaiting bank transfer can be cancelled at any time at no cost — simply do not send the transfer, or email us to void the invoice.
04
Duplicate or overpaid transfers
Duplicate bank transfers and overpayments are refunded in full to the originating account, or credited to your balance if you prefer.
05
Non-refundable cases
Credits already spent on delivered, non-defective renders, enterprise engagements covered by a signed statement of work, and accounts suspended for breaching the Acceptable Use Policy.
06
How to request
Email [email protected] with your account email and invoice number. Decisions are issued within 5 business days and approved refunds are returned to the original payment method within 10 business days, in the currency of the original order.
FAQ
Everything studios ask before the first order.
01How much does one credit cost?+
One credit costs €0.10. The smallest purchase is 50 credits, and every service is paid for from the same balance. There are no plans, seats or subscriptions.
02Why is the minimum 50 credits?+
50 credits is the smallest useful working balance — it covers a full palette suggestion run, so no order is ever too small to produce a finished result.
03Do credits expire?+
Never. Unused credits stay in your account indefinitely and roll over between seasons and projects.
04How are fabric texture and lighting preserved?+
The model maps weave, pile, stitching and print separately from the light response, then re-renders the color underneath. Contact shadows and highlights are rebuilt, not flattened.
05Which payment methods can I use?+
Bank transfer is active today — the bank details are emailed to you right after the order and credits are released once the transfer clears. Card, PayPal and Stripe are coming soon.
06Can I use the renders commercially?+
Yes. Every generated colorway carries a perpetual worldwide commercial licence for lookbooks, line sheets, e-commerce and production packs.
07Which products are supported?+
T-shirts, hoodies, jackets, sneakers, tote bags, caps and any existing product design you upload as studio photography.
08What if a render fails?+
Credits spent on a failed or materially defective render are returned to your balance and the job is re-run at no cost.
Stop repainting. Start generating.
Credits start at 50 and never expire. One credit costs €0.10.