Legal
Privacy Policy
Last updated · 12 August 2026
This policy explains what personal data Tonaris processes when you buy credits, upload product photography and generate colorways, and how you can exercise your rights.
01
Data we collect
Account data: first name, last name, email address and a hashed password. Order data: credits purchased, currency, promo code, payment method and invoice details.
Content data: the product images you upload and the colorway renders generated from them. Technical data: IP address, browser type, and essential cookie identifiers.
02
Why we process it
To create and secure your account, to deliver purchased credits and colorway services, to issue invoices and meet accounting obligations, to prevent fraud and abuse, and — only with your consent — to measure product usage.
03
Legal bases
Contract performance for account and credit delivery, legal obligation for tax and accounting records, legitimate interest for security and fraud prevention, and consent for optional analytics cookies and marketing email.
04
Retention
Uploaded images and renders are retained while your account is active and deleted 90 days after account closure. Invoices and payment records are retained for the legally required period. Support correspondence is kept for 24 months.
05
Processors and transfers
We use cloud hosting, image storage, email delivery and payment processors acting under written data processing agreements. Where data leaves the EEA, transfers rely on Standard Contractual Clauses.
06
Your rights
You may request access, rectification, erasure, restriction, portability, or object to processing at any time. Requests are answered within 30 days. You also have the right to lodge a complaint with your supervisory authority.
07
Security
Data is encrypted in transit and at rest, access is role-restricted and logged, and passwords are stored using modern one-way hashing. Passwords must be at least 8 characters.
08
Contact
Privacy requests: [email protected]
FAQ
Everything studios ask before the first order.
01How much does one credit cost?+
One credit costs €0.10. The smallest purchase is 50 credits, and every service is paid for from the same balance. There are no plans, seats or subscriptions.
02Why is the minimum 50 credits?+
50 credits is the smallest useful working balance — it covers a full palette suggestion run, so no order is ever too small to produce a finished result.
03Do credits expire?+
Never. Unused credits stay in your account indefinitely and roll over between seasons and projects.
04How are fabric texture and lighting preserved?+
The model maps weave, pile, stitching and print separately from the light response, then re-renders the color underneath. Contact shadows and highlights are rebuilt, not flattened.
05Which payment methods can I use?+
Bank transfer is active today — the bank details are emailed to you right after the order and credits are released once the transfer clears. Card, PayPal and Stripe are coming soon.
06Can I use the renders commercially?+
Yes. Every generated colorway carries a perpetual worldwide commercial licence for lookbooks, line sheets, e-commerce and production packs.
07Which products are supported?+
T-shirts, hoodies, jackets, sneakers, tote bags, caps and any existing product design you upload as studio photography.
08What if a render fails?+
Credits spent on a failed or materially defective render are returned to your balance and the job is re-run at no cost.
Stop repainting. Start generating.
Credits start at 50 and never expire. One credit costs €0.10.